Job Description :
- Develop and implement a "best-in-class" continuous improvement strategy to enhance the Process Excellence function by defining standards and governance, tools, and methodology to build on executive engagement.
- Identify, plan and implement multiple projects, studying ways to make improvements to one or many steps to increase productivity, reduce costs, time management and recommend solutions that align with business priorities.
- Measure, analyze, and evaluate existing processes, collect data to identify root causes, perform cost-benefit analysis, and identify improvement opportunities and develop metrics with KPIs to measure critical success factors.
- Research process improvement tools, techniques, and technology to determine potential impact and opportunities to provide additional value to the organization.
- Develop and design documents including training manuals, process outlines, flowcharts, checklists, templates, and implementation procedures.
- Focus on the customer experience end to end and
- Facilitate process improvement meetings and workshops, including business process reengineering sessions, brainstorming sessions, and various process improvement events.
- Supervise team, providing clear direction, provide development guidance to staff.
- Six Sigma Black Belt certification is must.
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