Founder at Serving Skill
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Lead - Order To Cash - BPO (9-20 yrs)
Job Title: OTC Lead
- Graduate or MBA (Finance) with strong knowledge in OTC function.
- 15+ years of experience in a reputed company.
- Should have experience in end to end O2C process like Billing (product billing, service contract billing, billed work billing, Integrated Billing), cash application, collections, dispute resolution etc
- Should have experience in leading large teams in the accounting/finance domain
- Should have had managers of teams reporting to him/her in the past and should have worked in an operations environment.
- Global experience desirable
- Should have worked in a process driven environment
- Good communication and presentation skills
- Senior leadership interaction skills
- Strong relationship management skills
- Manage and continue to build the accounting and finance operations that will support Client deliverables and the client objectives & priorities.
- Manage any future transitions from the Clients
- Manage relationships with Finance and business leaders in the different Client business units across the globe
- Operate as a trusted advisor to the business.
- Overall responsibility to budgeting and financials management of the OTC tower
- Play an integral role in continuous improvement of reporting processes
- Developing relationships with the business and ensuring that span adds maximum value
- Manage ad hoc project work of Client and Accenture
- Responsible for the timely and accurate delivery of service levels. This includes responsibility for the delivery of various Reports - internal + to clients.
- Responsible for resource management and on-going grooming of the resources in the span
- Demonstrate strong Customer Service ethic in the team through active communication, regular updates & meetings.
- Develop leaders and teams that can shoulder high levels of responsibility by coaching, mentoring and motivating.
- Identify capability gaps & ensure that the resources required to bridge the same are provided.
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