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16/05 Pragati Sharma
Director at i4 Consulting and Technology

Views:338 Applications:93 Rec. Actions:Recruiter Actions:6

Lead - Operations - Retail/Internet/FMCG (10-14 yrs)

Bangalore Job Code: 1096017

Operations Lead

- Expected to be skilled in understanding eCommerce customer needs, setting and managing expectations of online business requirements, building customer confidence by reliable operations and robust processes.

- The individual would be responsible for overall planning, budgeting, growth, delivery, process efficiency, and productivity for all offline operations. Operations include managing offline stores/centers and fitness centers

- Effectively leading the day-to-day operations of the centers and team through process standardisation to improve productivity.

- Manage and lead the team to ensure high service delivery standards and execution of customer orders with regards to industry's best practices.

- Drive cross functional teams to deliver objectives, coordinate with heads of Business development and product teams

- Drive quality culture throughout the team. Understanding and application of quality principles (problem solving tools)

- Extremely focused customer service attitude

Women-friendly workplace:

Maternity and Paternity Benefits

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