Operations Lead : We are looking for a driven, smart, experienced person to ensure that the service and operations are best in class. The Operations Lead should enjoy good patronage from customers and clients, be a strong people manager, be an excellent process handler, be execution and targets focused, and able to multitask and prioritize effectively. Responsibilities : - Lead and direct the customer service team (more than100) to ensure superlative experience - To design and implement key processes to provide best-in-class customer experience post order placement - To drive key customer satisfaction parameters like quick response time and SLA adherence to have happy customers - To work with tech to bring best possible product and automation solutions leading to efficient and effective growth - To manage the entire lifecycle of onboarded accounts/ retailers - ensuring continuous growth to their business - To setup a closed loop process to provide end-to-end support to the accounts - To educate retailers about the products in the company, their uses and benefits and how to use the app in a way it helps increase the business - Coach team members on the best ways to serve the customers/ retailers over calls by using all information available - Get his team to follow up with retailers and inquire about their user experience, making use of their feedback in improving the product - To own the revenue process responsible for getting more and more retailers opting for a paid plan on our platform - Build strong and lasting relationships with the retailers by treating them cordially and ensuring they are held in high esteem, in order to make them patronize the company continuously - To lead a team providing all type of support for catalog management on the platform - right from product listing to keeping the prices up-to-date - To work dedicatedly on fraud detection and prevention - the goal is to eliminate such cases happening on the platform - Create good relationship with team members and motivate them to put in their best to work in order to achieve best results - Hire the right set of people to ensure that everyone in the team is well aligned with the goals, targets and the means to achieve them Preferred Skills & Traits : - 4+ years of experience in operations and service - Knowledge of CRM and requirement designing is a must - Experience in e-commerce background is a plus - Experience of working in a start-up strongly preferred - Excellent leadership skills to handle and manage a telesales team - Strong at client relationship management - Good managerial skills to lead the team successfully - Clarity of thought and well organised to set up the right targets and monitor the progress regularly - Excellent verbal and written communication skills - Comfortable with long term planning and day to day execution against goals and customer commitments - Understanding of technology and how to map out basic process requirements - Loves the intensity, chaos and passion of start-ups, and wants to work with a fun-loving team who truly enjoy working together to realize a shared dream - Positive can do attitude - Team player able to wear many hats, and add on more hats when needed - Comfortable with ambiguity and unpredictable work hours In case above interests you then pls reply with an updated copy of your profile and suggest a good time to connect.

Mumbai

Lead - Operations/Customer Success - B2C Segment - Online/Internet/eCommerce 

Lead - Operations/Customer Success - B2C Segment - Online/Internet/eCommerce  ,Job Description for Lead - Operations/Customer Success - B2C Segment - Online/Internet/eCommerce  in Blume Ventures in  Mumbai for (4-12) years of experience. Apply Now!

Job Description for Lead - Operations/Customer Success - B2C Segment - Online/Internet/eCommerce  in Blume Ventures in  Mumbai for (4-12) years of experience. Apply Now!