Lead - Operational Excellence - Captive Shared Service Setup

Operational Excellence

- Design the operational excellence implementation plan for the organization along with inputs from the Transformation Head and other Leadership team inputs

- Drive operational excellence projects using re-engineering, lean/six sigma, best practices framework, bench marking, analytics technique

- Identify the root cause of issues and design resolution

- Conduct employee surveys on a periodic basis to understand the operational excellence requirements

- Keep abreast of operational excellence techniques and facilitate constant skill up-gradation of organization employees

- Replicate successful project work/ share best practices and serve as a change agent and facilitator for operational excellence

- Provide inputs to Human Resources team for the development and retention of organization talent

Transitions

- Prepare transitions program plan to move identified processes and employees to the Shared Service

- Manage the transition plan as processes/employees move to the Shared Service and provide periodic reports

- Ensure that service migration is in line with operating procedures and best practices.