DHC : - Responsible for overall Footfall target achievement as per monthly plan. - Responsible for overall performance of Chat, platinum process &amp; patient care departments - Defining JD, KPIs, KRAs &amp; monthly targets for every DHC member &amp; reviewing them on a weekly basis to track performance. - Manage the day-to-day performance of the DHC Operations to deliver a best-in-class service &amp; exceeding all KPIs and within budget. - Responsible for the end-to-end DHC processes and their associated customer experience, supporting cross-company initiatives to drive improvements, improve efficiency and reduce complaints. - Manage all escalated cases or disgruntled/complaint cases. - Responsible for the recruitment, training, induction, and coaching of DHC team. - Work closely with HR, L&amp;D and category management and taking responsibility for the ongoing development at all levels of DHC. - Lead an effective resource planning team, ensuring that resource is fully utilized, and any demand is effectively covered. - Applying best practise, develop continuous improvement plans and make recommendations based upon the employee and customer insight. - Responsible for having a monthly meeting with all the ZCHs of the various zones to take a proper feedback to make DHC better - Creating and Presenting various weekly and monthly matrices at various forums. BTL: &nbsp; - Responsible for over Target achievement in terms of Footfall, Corporate partnerships, DHP sales, DHP bulk sales &amp; other engagement activities along with special focus on specific clinics in each city as per business plan. - Responsible for preparing a yearly calendar, monthly calendar for every city and for every zone with the help of the ZCH &amp; BTL teams on the ground along with the VP-South. - Responsible for the implementation of the above plan on a day-to-day basis and ensure that they are inline with the organization standards - Responsible for preparing budget for the month &amp; ordering marketing material for each of the city basis the plan - Responsible for defining JD, KPI, KRAs &amp; monthly targets for each of the BTL teams in various cities &amp; reviewing them on a weekly basis to track performance - Plan &amp; Manage periodical on ground activation, special promotions, special events, special marketing activities in respective cities - Monitoring market activities (rivals) - Responsible for Marketing &amp; on-ground activation for new clinic launch - Also Responsible for Clinic repair of signage boards &amp; other visibility assets of the clinics - Responsible for Opening Hospital clinics - Responsible for empanelment with Public sectors &amp; Private Sector companies - Responsible for generating the required reports &amp; presenting it to VP- South &amp; in S&amp;OP meetings. Also creating budget sheet, expense sheet, plan sheet, inventory tracking sheet &amp; cash deposit sheets. - Creating and Presenting various weekly and monthly matrices at various forums.

Hyderabad

Lead - Marketing & Operations - Healthcare 

Lead - Marketing & Operations - Healthcare  ,Job Description for Lead - Marketing & Operations - Healthcare  in Vito India in  Hyderabad for (7-17) years of experience. Apply Now!

Job Description for Lead - Marketing & Operations - Healthcare  in Vito India in  Hyderabad for (7-17) years of experience. Apply Now!