Lead/Manager - Process Excellence & Execution - BPO/KPO - IIM/ISB/MDI/FMS

What you will do:

- Expert in defining and setting up processes to partner and scale our products for its target group. our products for which you will responsible are :

- Product_1 - Credit scoring model for informal customers used by NBFCs, Banks, SFBs, Cooperative and Grameen banks

- Product_2 - Credit partnership with similar network partners and Associate lending partners who use Product_2 platform for offering innovative credit products for target group

- Product_2- B2B payment integration for similar partners use our product to drive digitisation of customers payment journey

- Drive technology integration and process alignment with external partners (network partners and Associate lending partners) while maintaining close coordination with internal stakeholders like Business, Technology, Data science and Operations

- To review the processes basis technology alignment to identify areas of gaps along with the stakeholders at regular intervals and drive process improvements while eliminating unwarranted steps or processes to make the organization more agile

- Improve the speed of execution by reducing the TAT at every step in different processes until process implementation

- Planning & execution of the partner integration and process implementation strategy and roadmap for strategic initiatives

- Excellent project management, collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions

- Maintain and publish timely MIS and analytics on business operations

- Coach and guide the team towards better facilitation and build on the development needs of the team

- Manage a team of 2-3 mid-senior people

What you need to be:

- MBA from a reputed college

- 6+ years of related work experience in Process Excellence & Execution from Technology, Consulting, BPO/KPO industries

- Expert in project management and exposure of working with banks, NBFCs on similar projects

- Excellent interpersonal skills to be able manage relationship of multiple stakeholders (external and internal)

- Attention to detail, process orientation, effectively drive day closing and reconciliation

- Ability to work in a team-oriented, collaborative environment

- Understanding of technology integration

- Understanding of large data sets, data templates

- Good with numbers and process/analytical bent