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20/10 HR
HR Manager at Yo HR Consultancy

Views:302 Applications:114 Rec. Actions:Recruiter Actions:29

Lead/Manager - Customer Success - Supply Chain/FinTech Firm - IIM/MDI/ISB/FMS (6-15 yrs)

Mumbai Job Code: 857707

Lead - Customer Success Manager

Location: Mumbai

Exp. 6.0 - 15.0 Years

Mandatory Requirement:

Working in a Supply Chain Finance/ fintech firm

- Experience in managing senior clients/partners and drive them towards the desired outcome.

- Graduate / Post Grad degree from a Tier 1 institute, with 6+ years of experience in consulting/customer success role

Skills/ Qualities Required:

- Strong large scale/complex Project Delivery expertise

- Problem solving: Ability to get to the root of problems and come up with logical, practical, and effective solutions

- Willingness to travel to different client locations across India for meetings on a need basis

- Fluent in English and Hindi (expertise in additional languages welcome)

Preferred qualifications :

- Graduate / Post Grad degree from a Tier 1 institute, with 6+ years of experience in consulting/customer success role

- Experience in managing senior clients/partners and drive them towards the desired outcome

- Experience in leading initiatives and delivering results

- Experience in a dynamic, fast-paced start-up environment preferred

Key Role and Responsibilities:

- Lead the Client engagements along with a team of Customer Success Managers

- Undertake key capability building and growth initiatives for the company to deliver best-in-class Client programs

- Manage end to end supply chains and derive rapid value delivery post-corporate client conversion

- Manage corporate client stakeholders and ensure quick program launch

- Own SME client conversion, transaction volume, and revenue targets

- Use analytical tools to monitor user growth, identify and solve key issues in user adoption

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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