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04/08 Kavita Adlakha
Global Talent Search Partner at XL Recruiters

Views:436 Applications:144 Rec. Actions:Recruiter Actions:8

Lead/Manager - Customer Success - SaaS Products (2-12 yrs)

Mumbai/Pune/Bangalore Job Code: 1135756

Job Role:

- Developing and managing client relationships at CXO level. Drive and own continuous discussions around Return on Investment (RoI), Adoption, and Value Realization to ensure retention and growth

- Responsible for ensuring 100% renewals to drive primary growth lever for all the offerings

- Ensuring excellent customer service delivery always, Drive practice operations and monitor key KPIs around Book of Business, Retention, Churn etc. with focus to help achieve targets and incentives

- Drive consultative selling and business development, charged with proactively seeking out new cross-sell and up-sell opportunities, and maintaining a portfolio of partners for repeat business

- Acquire a thorough understanding of key customer needs and requirements. This will include SOW design and evaluation

- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives and get maximum ROI to them

- Ensure the correct products and services are delivered to customers in a timely manner

- Resolve any issues and problems faced by customers and deal with complaints to maintain trust

CTQs :

- 2-8 years of overall experience with last 2+ years experience in the similar role

- Candidate should have prior experience of working in SaaS based product companies

- Should have managed revenue base of $4 million

- Experience of managing relationship with enterprise customers @ CXO level.

- Good in governance mechanism and data analytics

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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