Lead/Manager - Customer Success - SaaS Products

Job Role:

- Developing and managing client relationships at CXO level. Drive and own continuous discussions around Return on Investment (RoI), Adoption, and Value Realization to ensure retention and growth

- Responsible for ensuring 100% renewals to drive primary growth lever for all the offerings

- Ensuring excellent customer service delivery always, Drive practice operations and monitor key KPIs around Book of Business, Retention, Churn etc. with focus to help achieve targets and incentives

- Drive consultative selling and business development, charged with proactively seeking out new cross-sell and up-sell opportunities, and maintaining a portfolio of partners for repeat business

- Acquire a thorough understanding of key customer needs and requirements. This will include SOW design and evaluation

- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives and get maximum ROI to them

- Ensure the correct products and services are delivered to customers in a timely manner

- Resolve any issues and problems faced by customers and deal with complaints to maintain trust

CTQs :

- 2-8 years of overall experience with last 2+ years experience in the similar role

- Candidate should have prior experience of working in SaaS based product companies

- Should have managed revenue base of $4 million

- Experience of managing relationship with enterprise customers @ CXO level.

- Good in governance mechanism and data analytics