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04/05 Mayank Pandey
Senior Consultant - Education at ABC Consultants

Views:311 Applications:112 Rec. Actions:Recruiter Actions:41

Lead - Learner Success/Customer Success - EdTech (6-12 yrs)

Delhi NCR Job Code: 921396

We are executing a leadership role of Lead - Learner (Customer) Success with one of the leading tech based publishing & training company in Delhi/NCR.

The KRA's would be:

- Lead the process operation and design of onboarding and management of Trainers and Learners in the program.

- Work closely with the business/ product teams to create processes and SOPs for customer experience.

- Deliver instructor-led classroom training and tracking its impact.

- Own engagement of customers and teachers through tech led processes, stay sharp on content, delivery skills and know what customers are asking for.

- Work with the tech team to suggest product features to drive better experience and processes for faculty and learners.

The desirable would be:

6+ years experience including 3 years in:

- Training and/or Education.

- Project Management, preferably within a Customer Management team.

- Masters in Management, Operations or related field.

- Experienced at working with outsourced partner/vendor operations.

- Ability for fast redressal of customer grievances and actionable items.

- Ability to prepare and interpret flow charts, work breakdown, and schedules.

- Ability to manage a classroom of adult learners.

Women-friendly workplace:

Maternity and Paternity Benefits

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