Lead - Journey Conversation - BFS

Key / Primary Responsibilities of the Role - List the primary deliverables

- Manage the team of Squad Leads and BA to create engaging and swift flows

- Understand the existing journey map, Conversation AI into User Experience

- Apply business rules and compliance for BoT dev as per channel

- Manages and Develops conversation journey flows through Squad / BAs

- Performs bot testing from a functional and usability perspective

- Provides input to test cases and test scripts

- Resolve defects / Bugs

- Business Analysis, Design Thinking, Process Mapping, Banking Process, Digital Journey mapping

- Bot Journeys, Bot Builds, Automation / Digitisation

- Architect & Deliver Robust System

- Project Management

Secondary Responsibilities - List the deliverables other than primary, but essential for the role

- Closely work with Testing Lead on UAT test cases for accuracy improvements

- NLP Training

- Managerial & Leadership Responsibilities - (if applicable)

- Team Management