Recruiter at Peoplemint Consultant LLP
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Lead - IT Process & Quality Assurance (8-14 yrs)
Lead-IT PROCESS & QUALITY ASSURANCE
Opening for " SM / AVP-Lead - IT Process & Quality Assurance" in Kolkata location .
Experience required : 7+ yrs in IT Process Management with Quality Assurance
BE /MCA /MBA
- ITIL Expert or at least 2 Intermediate modules certified
- ISO/IEC & 27001/ 20000 Implementer / Lead auditor certified or Assessment/auditing skills
- Knowledge on other related frameworks and standards like DevOps, Agile, ISO 9001, Six Sigma, COBIT, CMMi SVC etc., will be an added advantage.
- Having Projects experience in BFSI domain will add a plus.
Job Role :
- Responsible to set up various processes of Bank IT Team to ensure zero Audit & Compliance findings.
- Responsible to train IT Team on various Processes & Quality objectives.
- Executing end to end Process consulting projects based on ITIL/ ISO 27001/ ISO 20000/ CMMI SVC models and frameworks.
- Drive Continuous Service Improvement programs using various methods and techniques.
- To set-up various IT Processes & Governance framework, as per Cobit 5, in line with GK Committee.
- Facilitate integration of service management tools, processes and SLA / KPIs.
- Define measurement framework for SLA/KPIs.
- Conducting ITIL training programs at all levels and active involvement in development and maintenance of training course materials.
- Contribute best practices to knowledge repository.
- To initiate the Quality Assurance initiatives of various processes & guidelines of IT Dept. for standardization of the same.
- Employment Type-Full-time
- Notice Period- Immediate joiner are welcome.
- Salary- As per industry
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