Internal Communication Lead :

Ideal Candidate :

- 8-15 years experience in Internal Communications

- External communication is an added advantage

- Preferred background from Shared Services/Tax and Audit firms/Consulting

- Accountable for owning the end-to-end communications for the company

- Creating a consistent and collaborative communication approach within various company teams

- Work as the channel owner for all company communications with a responsibility for the quality, content, look and feel

- Plan, edit, write and deliver consistent, engaging communications in simple business language for employees, functional teams ( within wider organization) through a variety of online and offline internal communication channels including intranet, email, video, newsletters and town halls.

- Provide communication support to all strategic change management programmes relating to company transformation roadmap and vision of delivering process-centric shared services

- Working regularly with broader communications team, customers and stakeholders across various countries/ regions to proactively identify and deliver communication opportunities including senior management/ leadership blogs, case studies, local reward and recognition initiatives, etc.

- Develop and implement internal communications activities for specific businesses / change programmes

- Continually improve company communications framework and channels to engage stakeholders and enable the effective delivery of messages to audiences based on feedback from audience

- Effective measurement of engagement and analytics; measure success of existing resources and develop new and alternative ideas to ensure key messages are delivered in the most effective manner to drive the right behaviors

Experience :

- Top of the draw competency and deep experience in OCM and Communication

- The successful candidate will have experience in developing, managing and executing end-to-end delivery of communication strategies within a wide range of sectors/services including technology, content, financial and global.

- Significant experience of leading Communication for a large, complex projects and programs to a successful completion, and ability to work in a global environment

- Proven track-record of developing and delivering large-scale communication projects, as well as innovative strategies and campaigns that support business outcomes

- Extensive communications experience within a large, complex global organisation with 1200 employees

- Ability to engage with leadership teams and senior stakeholders (including C-level) demonstrating exceptional interpersonal skills able to negotiate and build relationships

- Proven track record of interfacing and collaborating with teams

- High alignment to customer-centric mindset

- Excellent problem-solving and conflict resolution capability

- Excellent written communication skills, with strong audience understanding and an ability to convey subtle, technical, or complex information into simple, effective and creative dialogue

- Experience in employee engagement, internal affairs and leadership communications for global, complex or matrixed organisations

- Expert understanding of communication frameworks and methodologies (with proven experience of implementing these principles and understanding of how to define business-driven, results-oriented internal communications)

- History of successfully delivering results in a global, cross-functional environment

- An understanding of shared services operating models, experience in a shared services organization

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