Lead - Information Technology - Security & End Users - Media

Ensure user satisfaction & timely resolution of end users issues

- Compliances and adhere policies & processes

- Ensure network time

- Innovate and automate processes

Job Responsibilities :

To accomplish Business objectives, IT Enablement of Business processes and launch innovative services for enhanced productivity, Innovative savings & end-user delight.

- Manage End users & Workplace services & Service Desk

- Engagement with Senior Management team to understand their IT requirements, and ensure service delivery to their satisfaction

- Ensure Operational Excellence - high availability of systems & applications, performance & security norms for all IT systems.

- Responsible for IT Opex and Capex optimization.

- Project Management and Implementation of End User and security Projects

- Acts as an interface between IT & internal BARC Users i.e. Employees and would be responsible for the successful rollout of key strategic projects for the business.

- Ensure compliance of all infra systems and ensure patching of systems as per security policy.

- Conduct BCP and DR for all critical applications.

- Review the security controls based on defined timelines and update the compliance posture.

- Actively participate in the internal and external security and process audit.

Education: Bachelor of Engineering or MCA or equivalent from reputed and AICTE recognized institution/ Certification

- Diploma in Communication & Network Technologies ITIL + Industry Certificates

Relevant Experience: 6 to 7 years- experience in each End user support and information security.

Past Experience :

- Experience in the field of end user support. Experience in network support

- Experience in field of Information security

Technical Skills :

- ITIL V3 Foundation, ITIL V3 Expert, ISO 27001 lead auditor, CEH certified or CISSP /CISA

- Networking CCNA or CCNP