Looking to hire a Head - Customer Experience. Candidate passed out from good B school, with 10-15 yrs experience in building organization, has managed scaling up of operations, and can independently manage the team may apply. Key responsibilities : 1) Drive strategic initiatives centered on Customer Experience, operational efficiencies, proactive escalation management by collaborating with stakeholders like Logistics, Product, Customer Experience and Strategy. 2) Driving customer experience & ensuring implementation of customer friendly processes leading to higher NPS, CES & CSAT across all experience zones. 3) Enhancing App/web experience to ensure higher conversion at platform. Continuous bench-marking of social sentiments and improvement of platform experience to enhance repeat buyers. 4) Customer engagement at all touch points leading to a Customer Delight. 5) Drive Compliance Management through continuous Training, Learning managing Quality parameters. 6) Should have managed teams of 300 plus which will include CCA, Team leaders, Asst Managers & Managers. Would prefer to hire from E Commerce background who have an experience of growing from a Start Up to a prominent player in the industry.

Bangalore

Head - Customer Experience - BPO 

Head - Customer Experience - BPO  ,Job Description for Head - Customer Experience - BPO  in V5Global in  Bangalore for (10-13) years of experience. Apply Now!

Job Description for Head - Customer Experience - BPO  in V5Global in  Bangalore for (10-13) years of experience. Apply Now!