Lead/Director - HR Business Partner - Healthcare BPO

The Lead Director- Human Resources Business Partner will provide leadership to the HR BP team and will be responsible for the entire gamut of HR activities touching the employee life-cycle at various stages across business units. In this position, the individual will oversee the team's activities, performance, and ensures all programs and procedures stay aligned with the overall organization's objectives.

KEY TASKS & RESPONSIBILITIES

- Work closely with business leaders to identify and fulfill requirements with respect to talent management, assist in problem-solving, and align HR strategies and approaches to produce desired business results

- Serve as a strategic partner and effective change agent to business leaders and management teams on key human capital issues

- Collaborate with the center of excellence (CoEs) and enterprise shared services to provide best-in-class talent management, organizational development, employee relations and compensation and benefits solutions to the business

- Influence leaders to make effective current and future talent decisions and develop effective workforce plans

- Employee Engagement & Development

- Execute and build upon existing performance programs (talent reviews, appraisal processes); and identify opportunities to strengthen the status quo

- Design and implement best-in-class assessment and development practices to nurture top talent

- Serve as a program manager for large-scale HR projects as assigned

- Lead performance assessments, program manage key assessment interventions to create a high-performance culture

- Program manage automation initiatives for people practices across locations

- Analyse data to identify trends in attrition, employee engagement surveys, pulse sessions and recommend interventions

- Serve as a custodian for HR policies and the organization's values and purpose

DESIRED PROFILE

- 14+ years of overall experience in HR, and at least years+ in HR Business Partnering function.

- BPO industry experience is mandatory

- Experience in managing teams and cross locations portfolio

- Exceptional stakeholder management skills

- Strategic bent of mind