Lead/Director - HR Business Partner - BPO

KNOWLEDGE AND SKILLS

HR EXPERTISE:

- Provide credible HR guidance to and influence management at all levels, including senior leadership

- The Director HR Business Partner additionally approves and leads the business's design and change of management projects initiated by the HR Business Partner department with a view of creating speed and efficiency across the business, which will in turn support rapidly shifting business demands. The Director-HR Business Partner, using his/her experience, also guides the HR Business Partner department in defining labor culture targets in order to realize the measurable business impact.

- Active commitment to the identification and appropriate resolution of all business issues, whether they are rooted in business problems or are pure compliance concerns

- Ability to present suitable solutions to complex organizational problems

STRATEGIC LEADERSHIP:

- This is inclusive of the identification of high-impact leadership practices within the various department of the business. Besides leadership duties, the Director HR Business Partner also plays a mentorship role to key HR Business Partner personnel, ensuring constant professional growth, and ingraining the departmental culture, and developing succession plans

- Demonstrate exemplary ethics and integrity, including the ability to handle and maintain the integrity of confidential information

- Exercise discretion and independent judgment with respect to significant matters

- Work closely with the senior leadership team to identify and analyze HR needs to create and sustain a high-performing learning culture

- Strong leadership management skills to lead teams under uncertainty, ambiguity, and constant change, yet able to set priorities and deliver to commitments

FUNCTIONAL SKILLS:

- Ability to take calculated risks and be commercially savvy.

- Extensive experience with multiple approaches and technologies related to change, performance management, talent management and development initiatives

BEHAVIORAL SKILLS:

- Ability to manage multiple projects simultaneously

- Experience in strong stakeholder management

- Ability to effectively interface with and influence employees/managers/leadership at all levels of the organization

- Exceptional results orientation with demonstrated organization's interests and customer-centric perspectives

- Flexibility and adaptability to shifting priorities and/or organizational needs

- Ability to take timely and meaningful decisions

- Organize and manage interdependencies/contingencies

INTERPERSONAL SKILLS:

- Ability to deliver presentations to large groups at internal events (e.g.: town halls, open house or connect programs) and at external workshops and conferences.

- Strong organizational and communication skills (both verbal and written) with the ability to interact with and influence leaders at a multitude of levels