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02/08 HR
HR Manager at Yo HR Consultancy

Views:128 Applications:39 Rec. Actions:Recruiter Actions:0

Lead - Digital Experience & Propositions/Product Innovation (7-10 yrs)

Mumbai Job Code: 1134764

Digital Experience And Propositions Lead/product Innovation

Location: Mumbai

Experience: 7.0 - 10.0 Years


- Deep understanding of the consumer

- Build best in class consumer value proposition for digital segment

- Track and report the performance of each of the consumer/ product segments

- Collaborate with internal and external stakeholders to launch products/services/initiatives and track the effectiveness of these launches.

Key responsibilities :

- Value Proposition: Understanding market and competitive landscape to develop best-in-class value issue proposition including differentiated services that would appeal to the specified segment

- Collaborate with product teams to ensure that range of product, product features, product pricing and operational dynamics are meeting the needs of consumer segments

- Develop a strong network of external partners that would be relevant and value-adding so that win-win collaboration opportunities can be developed

- Drive the experience charter with the gamut of the business, responsible for identifying the user needs, defining product constructs and user journeys

- Map customer journeys across each element in the app and web and compare/ benchmark with leading digital brokers in the market and identify areas of continuous improvement

- Track customer funnel metrics on a daily basis, identify areas of leakage and monitor for control and highlight deviations for immediate corrective actions

- Help interpret and define a product vision and strategy from Digital Business perspective

- Work with product leadership to define a product strategy and roadmap as Digital Business representative

Women-friendly workplace:

Maternity and Paternity Benefits

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