30/08 Ria Dsouza
Senior HR Consultant at THEMA Corporate Services Pvt Ltd

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Lead - Digital Analytics - BFS (5-8 yrs)

Mumbai Job Code: 844457

- Over 5-8 years of experience in Customer Strategy & Analytics

- Experience in the Mutual Fund industry is preferred

- Prior experience in customer analytics including segmentation, churn modelling, upsell, cross-sell and social media analytics etc.

- Any experience in Risk Modeling into PD, LGD, EAD models for Banking sector and knowledge of operational analytics will be a plus

- Experience in statistical analytics software like Python, R and SAS

- Good written and verbal communication skills

- Excellent Inter-personal skills

- Weekly reports/Dashboards on direct business and providing insights on growing digital business, running digital campaign based to monthly trend of investors

- Providing Insightful reports that helps the Sales team to identify trends and distributor insights

- Responsible for developing strategies to capture customer feedback through customer satisfaction scores

- Recommend campaigns on specific channel to acquire target audience

- Analytically solve complex problems, applying and administering analytical / modeling tools and techniques and drawing managerial insights

- Ensure development of service quality metrics in collaboration with relevant asset management functions

Women-friendly workplace:

Maternity and Paternity Benefits

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