Why we are looking for you :

- You have experience in auditing delivery functions and BUs for standard practices

- You are good at supporting continuous improvement programs at different levels of the organization

- You are good at understanding operational and delivery challenges and coaching teams in building and adopting standard ways of working

- You have experience driving quality of deliverables, process compliance, and measurement of project and process performance for business and delivery teams

- You enjoy questioning the status quo and take pride in your work providing insights to leadership on the efficiency a team has achieved, and further opportunities for process improvement and optimization

What you will enjoy in this role

- As part of the Delivery Excellence function and the Shared Services group you have an extensive view into the organizational structures and functions for growth

- You will have the opportunity to lead transformation conversations with stakeholders at all levels of business driving efficiency targets with the teams

- You will provide thought leadership to the teams you support and interface with other shared service teams to build a strong support system for the delivery organization, auditing, documenting, and sharing best practices

What you will do :

- Work on the creation of knowledge articles, documenting POCs, frameworks

- Identify tools that can be leveraged to improve processes and utilize existing frameworks for process maturity analysis

- Drive insights towards stakeholder business issue resolution within the team

- Engage with stakeholders (external & internal) and have relevant conversations

- Conduct project review meetings with stakeholders on a periodic basis

- Leverage process checklists and project audits to ensure project quality assurance

- Drive governance meetings

- Drive deployment and rollout implementation

- Develop a program charter that brings together the business need, the proposed solution, and the preliminary plan for scope, time, and cost

- Control scope changes that affect the program schedule

- Make necessary information available to program stakeholders in a concise and timely fashion, using verbal, textual, and graphical reporting tools

- Support in process definition for knowledge management system

- Support project onboarding through training on delivery standards for the account

- Consult on best practices for projects based on industry standards

- Provide support and implement standards to the delivery teams with some guidance on a needed basis

- Assess compliance and identify risks against the defined standards

QUALIFICATIONS

- A graduate degree in Engineering, MBA, or statistical analysis background would be a plus

- 8 - 12 years of professional experience and exposure to the IT service/product engineering Industry.

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