Responsibilities:

- Provide day-to-day leadership and direction for in-house staff for the safe and reliable operations of datacentre and infrastructure systems

- Provide hands-on project management for strategic department-wide initiatives, inclusive of technology selection, effort, timeline, cost, resource allocation, system engineering, RFP/SOW creation, vendor selection/management, solution delivery, and implementation

- Ability to decompose large initiatives into constituent projects and executable technology delivery goals

- Oversee 2nd and 3rd level Infrastructure operations support for the department on a 24x7 basis, with on-call support during off-hours for initial response to disruptions, outages, and incidents

- Implement ITSM and ITSM procedures with a focus on Incident Management, RCA/Problem Management, Change Management, Event Management, SLAs, production support, standards, and best practices for the technology organization

- Assist with the implementation and evangelization of cyber security best practices and lead cyber incident response/management if necessary

- Assist with the planning and deployment of infrastructure security measures

- Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements

- Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and project management

- Participate in the development of IT strategies in collaboration with peer and senior management

- Manage and set priorities for the design, maintenance, development, and evaluation of all in-scope infrastructure systems

- Own the project lifecycle and be responsible for managing technical and operational risks and issues for smaller projects that are not led by the Project Management Organization (PMO)

- Work with peer Infrastructure and other IT Department Managers to provide input into the departmental vision and strategic road map for Data Center technical platforms

- Establish and maintain regular written and in-person communications with the senior management, decision-makers, stakeholders, department managers, and end-users regarding pertinent infrastructure activities

- Provide organizational and cultural change leadership and change management

- Build a culture of pro-activity, business cooperation, continuous improvement, and exceptional service delivery

- Build data protection backup strategy

- Design and implement tools and solutions for business continuity & disaster management.

Required Skills :

- Security Audit

- IT Assets Management

- Infrastructure Security

- Technical Support

- Contract Management

- Information Security

- SLA Management

- Data Center

- IT Infrastructure

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