Education : MBA Tier 1&nbsp; Pref Candidates form Ecomm, Foodtech or Fintech Company - Define and execute an overall customer support strategy and drive the ongoing development of customer support team - Establish deep partnerships and cross-functional processes with key internal stakeholders including Marketing, Product, Merchandise, and Technology to ensure seamless execution of service - Lead initiatives to scale the Customer Support organization and operations to meet the needs of the business as we launch and scale - Define and report key business metrics to senior management and influence the organization to take the right action in response to the viewer needs. - Optimize deliveries - RTO (COD rejection) rate and DTO (return or refund) rate - Lead WhatsApp/iMessenger chatting function to increase customer shopping experience and overall conversion&nbsp; - Identify fraudsters (aka non-legit customers), better serve loyalty customers

Bangalore

Lead - Customer Support - eCommerce - IIM/ISB/MDI/FMS 

Lead - Customer Support - eCommerce - IIM/ISB/MDI/FMS  ,Job Description for Lead - Customer Support - eCommerce - IIM/ISB/MDI/FMS  in Athos Consulting in  Bangalore for (4-8) years of experience. Apply Now!

Job Description for Lead - Customer Support - eCommerce - IIM/ISB/MDI/FMS  in Athos Consulting in  Bangalore for (4-8) years of experience. Apply Now!