Lead Customer Success Manager - International Business - Creative Cloud Products ( Work timings : 5:30PM to 2:30AM)

More about Our client :

They are changing the world by giving people the tools to bring their ideas to life and create content that makes life more fun and work more meaningful. They give businesses and organizations the power to truly engage their customers. They're the ones behind the gorgeously designed content that streams across your laptop, TV, phone, and tablet every day- and they- re the ones who harness the massive power of big data to help companies move from data to insight and insight to action by delivering content that people crave most.

They are on a mission to hire the very best and are committed to creating exceptional employee experiences. They realize that new ideas can come from everywhere in the organization, and know the next big idea could be yours.Job description

The challenge :

The role is to assist in managing current customers to ensure their satisfaction and renewal; to assist in identifying, capturing and driving value and to assist sales in generating revenue opportunities.

The primary KPIs for CSM are - Customer Satisfaction-, - Revenue Retention- and - Account Growth- .

What You'll Do

- As Digital Media CSM, you will own the relationship between portfolio of Digital Media clients, whose solutions may include any or all of Creative Cloud Products.

- Responsible for maintaining and building on company's relationship with customer, working in partnership with the Account Team.

- Responsible to ensure that the customer fully utilize its products and garner the maximum business value possible from this investment.

- Manage support issues that have fallen outside the acceptable parameters or require additional focus, the CSM will ensure and manage issue escalation & resolution via our defined support processes.

- Produce regular issue status reports and quarterly activity reports for the Leadership Team.

- CSM's have a passion for digital media and client satisfaction, they act as the relationship lead for BAU and new initiatives once a client is won.

- They work directly with our Tier-1 customers to understand business, technical, reporting requirements and coordinate with multiple different internal teams to ensure customer success.

- Ensuring that the customer is aware of new technology functionality associated with acquisitions or new product releases.

- Ensure that the customer is able to participate in events should they desire.

What You Need To Succeed:

- 8-12 years of either client side or enterprise level exposure to Digital Media (Creative Suite, Creative Cloud, Document Cloud); Print/Post Production, Onboarding/Deployment and a focused interest to drive adoption.

- Bachelor's degree or higher in Business, Marketing, Business Administration, Communications, IT/Technology.

- Strong written and verbal communication skills.

- Demonstrated exceptional customer and relationship management skills.

- Prior account management, project management, consulting and/or customer support experience with a software company/vendor.

Client believes personal fulfillment and company success go hand in hand, sustaining one another. In fact, their dynamic, rewarding working environment is well known - including seven consecutive years on FORTUNE magazine's "100 Best Companies to Work For" and other, similar accolades.

By hiring the very best and brightest, Client continues to be a simply better place to work - creating a dynamic environment today and providing incentives for future achievement.

Client is an equal opportunity/affirmative action employer. And welcome and encourage diversity in the workplace.

location : Noida

Compensation: 70% fixed and 30% variable

Work timings : 5:30PM to 2:30AM

In case, this interests you then kindly apply with an updated copy of your CV

Shefali Singh
\09663042244

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