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Associate Consultant at Michael Page
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Lead - Customer Success - IT (5-12 yrs)
Customer Success Lead
- Lead a team of Customer Success Managers in their daily business managing and coaching them to evoke the best performance, quality, behavior, and collaboration standards
- Identify opportunities and formulate new initiatives to constantly improve the customer success experience
- Work with clients directly on all levels: technical, business, support, and product, including providing added value through training and webinars
- Understand and synchronize with the vision of the India team to create and execute operational plans to drive the business goals, leveraging strategies and tactics across all necessary functions, including Customer Success, Support Engineering, Sales and Product, and Engineering
- Collaborate with other cross-functional teams to enable CSMs to deliver on customer outcomes.
- Serve as an escalation point for customer issues to ensure they are resolved satisfactorily
- Understand the market trends and always keep up-to-date with the latest news and developments impacting our industry
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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