Lead - Customer Success - IT

Customer Success Lead

Company : Nexquare

Company Website : https://www.nexquare.io/

Company Profile :

Nexquare a Dubai based EdTech company looking to leverage the power of new-age thinking and the science of data to re-imagine education management. They believe that with rapid innovations in Digital and Artificial Intelligence (AI), conventional education management and delivery models will get disrupted. They want to be at the forefront of this disruption in the Middle East, Africa and Asia, and want to democratize the availability of these innovations to all, including marginalized communities.

Job Description :

- A Minimum of 10 years experience, with at least 6 years in designing and managing CX for SAAS and enterprise B2B products

- Experience in Education space, and prior experience working with Schools is must

- Experience working with Schools & School groups in different geographical regions (India, MENA, Africa) is preferred

- Proven leadership experience in customer success in B2B context is must

- Very good verbal and written communication skills