Introduction Our Client is on a mission to unlock $100+ billion of trapped working capital in the economy by creating India's largest marketplace for invoice discounting to solve the day-to-day cashflow problems faced by businesses. Founded by ex-BCG and ISB / IIM alumni, and backed by SAIF Partners, it helps democratize access to credit in a fair and transparent manner. Awarded Supply Chain Finance solution of the year in 2019, it creates a win-win ecosystem for Buyers, suppliers and financiers through its unique platform model. The Company shares its percentage with HCS Ltd., a 25 year old, highly reputed financial services company has raised over Rs. 15,000 Crores in the market till date, for over 200 corporate clients. Their leadership team consists of ex-BCG, ISB / IIM alumni with a team of industry veterans serving as the advisory board. We bring to the table deep insights in the SME lending space, based on 100+ years of combined experience in Financial Services. They are a team of passionate problem solvers and big thinkers and are looking for like-minded people to join their team. They are looking for someone who loves a challenge, is ambitious, super tenacious and persistent. S/he is a self-starter, thrives in a dynamic, small start-up environment, has a knack for understanding customer needs, and loves to get things done! If you check these boxes - we want to talk to you! The opportunity: - Solve a complex $300+ billion problem at the cutting edge of Fintech innovation, and make a tangible difference to the small business landscape in India - Join a high performance, dynamic and collaborative work environment that throws new challenges on a daily basis - Be part of the core leadership team and be directly responsible for driving company's success - Take on the role of an all-rounder, learn what it takes to start and grow a venture - Gain exposure to the Fintech space - one of the largest and fastest growing markets in India and globally Key Role and Responsibilities: - Work closely with the Founding team and lead the Client engagements along with a team of Customer Success Managers - Undertake key capability building and growth initiatives for the company to deliver best-in-class Client programs - Manage end to end supply chains and derive rapid value delivery post corporate client conversion - Manage corporate client stakeholders and ensure quick program launch - Own SME client conversion, transaction volume and revenue targets - Use analytical tools to monitor user growth, identify and solve key issues in user adoption - Inform company's business strategy - Continually evaluate market opportunities, business models, competing product propositions, key go - no-go decisions Skills/ Qualities Required: - Strong large scale / complex Project Delivery expertise - Problem solving: Ability to get to the root of problems and come up with logical, practical and effective solutions - Knack for getting the job done - A combination of grit, hustle and problem-solving skills to deliver result - Strong communication skills: Ability to convey a point of view in a fluent, concise and coherent manner. Good oral and written communication - Ability to multi-hat and multi-task: Handle multiple work-streams in parallel with a cool head - Willing and able to rapidly learn new skills and adapt to new roles as and when required by the business - Willingness to travel to different client locations across India for meetings on a need basis - Fluent in English and Hindi (expertise in additional languages welcome) - Oh and a bit of Excel and Powerpoint swag won- t harm! Preferred qualifications : - Graduate / Post Grad degree from a Tier 1 institute, with 6+ years of experience in consulting/customer success role - Experience in managing senior clients/partners and drive them towards the desired outcome - Experience in leading initiatives and delivering results - Experience in dynamic, fast-paced start-up environment preferred Key details: Role: Lead - Customer Success Location: Mumbai Compensation: Negotiable based on candidate profile (structured as Fixed + Variable, ESOPs to be considered on a case to case basis) Date of Joining: ASAP

Mumbai

Lead - Customer Success - FinTech - IIT/NIT/IIM/ISB 

Lead - Customer Success - FinTech - IIT/NIT/IIM/ISB  ,Job Description for Lead - Customer Success - FinTech - IIT/NIT/IIM/ISB  in Gateway Search in  Mumbai for (6-12) years of experience. Apply Now!

Job Description for Lead - Customer Success - FinTech - IIT/NIT/IIM/ISB  in Gateway Search in  Mumbai for (6-12) years of experience. Apply Now!