Chief Recruiter & HR Advisor at Talent Acceleration Corridor
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Lead - Customer Success - eCommerce (4-8 yrs)
We are scouting for Lead - Customer Success for one of our largest ecommerce clients:
Job Description:
To lead and grow revenue from designated accounts that have high growth potential; Liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
Experience Range:
4 - 8 years
Educational Qualifications:B.Tech/B.E, and MBA/PGDM
Job Responsibilities:
- Lead and grow revenue from accounts that have high growth potential
- Be responsible for selling multiple products & services to new/ existing clients, such as Digital Advertising Solutions, Digital Lead Gen Services, Branded Content & Creative Services, and Tech Solutions & Services
- Identify, ideate, and develop new product revenue opportunities within the existing clients
- Strive for converting mid-sized accounts to large key OEM accounts within a defined time frame, and continuously activate new accounts to widen the customer base.
- Be the primary point of contact and build long-term relationships with the assigned customers.
- Actively manage the client & agency ecosystem, and other key stakeholders in the market to widen customer base and cross-sell multiple products & services to assigned customers.
- Forecast and track key account metrics and sales targets.
- Handle escalations and resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Work internally with the business, product, service delivery, and marketing teams to sell & service customers effectively
Skills Required:Google Analytics, Enterprise Account Management, Excel, PowerPoint, Key Account Development, Digital Media, Media Sales, Agency Relationship Management, Client Accounts,Candidate
Attributes:
Min 7 Years of total experience of which min 3 years of experience in the Digital industry, preferably media
Media savviness :
- Knows how to manage Client/Agency eco-system & relationship
- Has good access & is friends with stakeholders in both Client & Agency org
- Understands media planning basics
- Understands brand management basics
Digital marketing expertise :
- Display - branding & performance
- Programmatic
- Lead Gen
- Social Media & Influencer marketing
- Digital Video & OTT
Auto OEM :
- Understand different archetypes: Marketing, Media, Sales, Sales Planning/CRM, IT and their agendas
- Understands OEM business, product, dealer network, budgets
Enterprise Selling basics :
- Persuasive seller leverages frameworks such as SPIN selling ("Sale-o")
- Understanding of Major Account Selling (leveraging data & info)
- Dealmaking
- Communication & presentation skills
Attitude
- Drive/Hunger/High Energy
- High Agency / Sense of ownership
- Motivation/Ambition
Other Skills (nice to have)
- Master storyteller, or good perception-based seller
- Ideas person creative problem solving
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