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15/09 Abdulkadir
Senior Recruitment Associate at Tata Tele Services

Views:596 Applications:133 Rec. Actions:Recruiter Actions:25

Lead - Customer Service - Omni Channel Solution (5-16 yrs)

Bangalore/Mumbai/Navi Mumbai/Chennai Job Code: 1314990

Job Description

- Responsible to manage onboarding of WhatsApp for Business Solutions

- Understanding of WABA platform onboarding and managing technical and non-technical complaints for WhatsApp for Business, RCS or email solutions

- Reduce overall customer complaint to retain and generate more business.

- Smooth Onboarding and managing customers

- NPS Improvement

Critical Position for Omni Channel (WhatsApp Business, e-mail and Video services)


- Project Management

- Excellent communication

- Cross Functional management

- Tech-Savvy


- Full Time bachelor's and master's Degree

Overall Work Experience

- 8-10 years of relevant experience

- Understanding of Customer service and products

Women-friendly workplace:

Maternity and Paternity Benefits

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