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Senior Recruitment Associate at Tata Tele Services
Views:596 Applications:133 Rec. Actions:Recruiter Actions:25
Lead - Customer Service - Omni Channel Solution (5-16 yrs)
Job Description
- Responsible to manage onboarding of WhatsApp for Business Solutions
- Understanding of WABA platform onboarding and managing technical and non-technical complaints for WhatsApp for Business, RCS or email solutions
- Reduce overall customer complaint to retain and generate more business.
- Smooth Onboarding and managing customers
- NPS Improvement
Critical Position for Omni Channel (WhatsApp Business, e-mail and Video services)
Skills
- Project Management
- Excellent communication
- Cross Functional management
- Tech-Savvy
Qualification
- Full Time bachelor's and master's Degree
Overall Work Experience
- 8-10 years of relevant experience
- Understanding of Customer service and products
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