Lead - Customer Experience Transformation - Staffing Service

Customer Experience Transformation Role -lead-staffing service-(6-8 yrs)

- To achieve process transformation and quality improvement across business functions, the Transformation-CXT department seeks to lead high impact initiatives.

- The incumbent is anticipated to conduct an in-depth analysis of customer journeys to identify areas of friction between consumer expectations and existing processes.

- Coordinate ideation meetings, design thinking workshops, and the creation and implementation of digital solutions.

- Documenting business requirements, obtaining forum approvals, and writing approval notes

- From the perspective of business and project alignment, effective stakeholder management and communication

- Organizing and managing the entire project to ensure deadline and KPI adherence.

- Work together to create quantifiable improvements with the IT, product, operations, and BIU teams.

- To introduce a flawless solution to the market, make sure a complete quality check is performed (UAT and CUG)

- Team up with industry to promote adoption that will result in transformation

- Creating and implementing a solid framework for governance and support.