Job brief : The Customer Experience Lead is responsible for being the voice of the customer and ensuring all the customer issues are addressed in a timely manner. Responsibilities : - Builds team and process and setup KRAs to drive customer service experience, including but not limited to handling inbound queries and proactive communication of potential issues. - Take ownership of customers issues and follow problems through to resolution - Be the voice of the customer and helps the business team identify the key customer issues in real-time - Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment - Keep ahead of industry's developments and apply best practices to areas of improvement - Control resources and utilize assets to achieve qualitative and quantitative targets Requirements : - Proven working experience in managing customers and leading agents/account management teams. - Proficiency in spoken and written English - Working knowledge of customer service software, databases and tools - Awareness of industry's latest technology trends and applications - Ability to think strategically and to lead - Advanced troubleshooting and multi-tasking skills - Customer service orientation

Bangalore

Lead - Customer Experience - B2B Marketplace 

Lead - Customer Experience - B2B Marketplace  ,Job Description for Lead - Customer Experience - B2B Marketplace  in ClevrHyk Solutions Private Limited in  Bangalore for (6-9) years of experience. Apply Now!

Job Description for Lead - Customer Experience - B2B Marketplace  in ClevrHyk Solutions Private Limited in  Bangalore for (6-9) years of experience. Apply Now!