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23/12 Neelam Dogra
Senior Consultant at Synergy Consultants

Views:337 Applications:86 Rec. Actions:Recruiter Actions:25

Lead - Contract Management & Customer Service Transformation - Agri/Commodity Trading Industry (12-16 yrs)

Metros Job Code: 875967

- 12+ years of work experience in a similar role preferably in the Agribusiness / Commodity trading industry

- Experience in driving large scale global transformation initiatives is a key

- Proven track record of building & managing teams of 40

- Minimum Education Qualification - CA / MBA

- Additional experience with Project Management / Lean / Six Sigma / PMO certification will be a plus

Skills and Experience :

- Extensive competence in driving Global transformation initiative across Contract Management & Customer Service processes

- Extensive experience in leading a large team in a global matrix structure

- Significant experience in driving cost reduction through various transformation/transition initiatives

- An understanding of the cultural & change requirements and impact inherent in a large, complex organizational change initiative

- Proven track record of interfacing and collaborating with teams - Excellent problem-solving and conflict resolution capability - History of successfully delivering results in a global, cross-functional environment

- An understanding of shared services operating models, experience in a shared services organization

- Working knowledge of leading practices & enabling technologies in shared services to support a shared service organization

- Extensive working knowledge of customer relationship management, SLAs, KPIs, metrics, and reporting

- Strong communications and presentation skills, the ability to make the complex, detailed information clear and actionable, as well as strong influence management skills to gain alignment and commitment

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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