Lead - Consumer Awareness - Healthcare

- Responsible for overall Footfall target achievement as per monthly plan.

- Responsible for overall performance of Chat, platinum process & patient care departments

- Defining JD, KPIs, KRAs & monthly targets for every Portfolio member & reviewing them on a weekly basis to track performance.

- Manage the day-to-day performance of the Portfolio Operations to deliver a best-in-class service & exceeding all KPIs and within budget.

- Responsible for the end-to-end Portfolio processes and their associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints.

- Responsible for over Target achievement in terms of Footfall, Corporate partnerships, sales, bulk sales & other engagement activities along with special focus on specific clinics in each city as per business plan.

- Responsible for preparing a yearly calendar, monthly calendar for every city and for every

zone with the help of the BTL teams on the ground along with the VP-South.

- Responsible for the implementation of the above plan on day-to-day basis and ensure that they are inline with the organization standards

- Responsible for preparing budget for the month & ordering marketing material for each of the city basis the plan