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HR Recruiter at Hikaho System
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Lead - Client Partner - Logistics Firm (9-20 yrs)
Lead- Client Partner
- Fully responsible for developing and delivering on annual sales growth plan by expanding margins across assigned existing key accounts and strategic new account acquisition
- Responsible for creating and executing Account Growth Plans for each customer within the assigned territory/ channel/ segment
- Responsible for growing and developing existing customer relationship, resulting in new business opportunities, through strategic selling, influencing and skilful negotiation
- Develop a thorough understanding of customer's business strategy and goals, buying process and people to identify and qualify their needs which can be translated into revenue outcomes
- Act as a strategic business partner and a bridge between the client and internal organization
- Provide strategic inputs and drive collaboration with internal solutions team for preparing compelling solutions for delivering right value preposition for the client requirements
- Ensure delivery of client SLAs and continued engagement across all levels through a well- defined engagement plan
- Manage the contact metrics to ensure all potential points of contact and influences are being served appropriately
- Anticipate key account changes and mitigate account risks if any
- Support the service delivery team in resolving key client issues and complaints
- Record all updated customer and account information in CRM
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