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14/09 Sukanya Jana
HR Recruiter at Hikaho System

Views:293 Applications:113 Rec. Actions:Recruiter Actions:12

Lead - Client Partner - Logistics Firm (9-20 yrs)

Mumbai/Navi Mumbai Job Code: 1314741

Lead- Client Partner

- Fully responsible for developing and delivering on annual sales growth plan by expanding margins across assigned existing key accounts and strategic new account acquisition

- Responsible for creating and executing Account Growth Plans for each customer within the assigned territory/ channel/ segment

- Responsible for growing and developing existing customer relationship, resulting in new business opportunities, through strategic selling, influencing and skilful negotiation

- Develop a thorough understanding of customer's business strategy and goals, buying process and people to identify and qualify their needs which can be translated into revenue outcomes

- Act as a strategic business partner and a bridge between the client and internal organization

- Provide strategic inputs and drive collaboration with internal solutions team for preparing compelling solutions for delivering right value preposition for the client requirements

- Ensure delivery of client SLAs and continued engagement across all levels through a well- defined engagement plan

- Manage the contact metrics to ensure all potential points of contact and influences are being served appropriately

- Anticipate key account changes and mitigate account risks if any

- Support the service delivery team in resolving key client issues and complaints

- Record all updated customer and account information in CRM

Women-friendly workplace:

Maternity and Paternity Benefits

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