Upgrade to Pro Member
Senior KAM at Impeccable HR Consulting
Views:473 Applications:119 Rec. Actions:Recruiter Actions:6
Lead - Business Operations & Services (10-15 yrs)
Lead - Business Operations & Services
- Own the customer service cohort covering contact center, social media, Email, WhatsApp and bank branches.
- Accountable to RUN all operations pertaining to product and business functions.
- Regular tracking of JIRA tickets and work with the developer team to resolve all the open issues within agreed TAT.
- Ensure constant monitoring and improvement of customer service parameter.
- Minimal scope creeps and changes post sign-off (# of bugs requiring additional CRs)
- # of UAT bugs
- Coordinate with regulators and ensure the product enhancements are in line with the regulatory guidelines
- Documentation quality and speed (Detailed & Exhaustive
- Managing a team of project Managers and business analysts.
2-Step Verification - Action Required
We've updated our security procedures!
Your privacy and security are important to us. We've recently updated our security measures to make iimjobs.com safer and more secure for you. This change requires you to reset your password.
Please reset your password using the link sent to your email. If you did not receive any email, please check your spam folder..
