Senior KAM at Impeccable HR Consulting
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Lead - Business Operations & Services (10-15 yrs)
Lead - Business Operations & Services
- Own the customer service cohort covering contact center, social media, Email, WhatsApp and bank branches.
- Accountable to RUN all operations pertaining to product and business functions.
- Regular tracking of JIRA tickets and work with the developer team to resolve all the open issues within agreed TAT.
- Ensure constant monitoring and improvement of customer service parameter.
- Minimal scope creeps and changes post sign-off (# of bugs requiring additional CRs)
- # of UAT bugs
- Coordinate with regulators and ensure the product enhancements are in line with the regulatory guidelines
- Documentation quality and speed (Detailed & Exhaustive
- Managing a team of project Managers and business analysts.
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