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06/09 Radhika Khurana
Senior KAM at Impeccable HR Consulting

Views:473 Applications:119 Rec. Actions:Recruiter Actions:6

Lead - Business Operations & Services (10-15 yrs)

Mumbai Job Code: 1310969

Lead - Business Operations & Services

- Own the customer service cohort covering contact center, social media, Email, WhatsApp and bank branches.

- Accountable to RUN all operations pertaining to product and business functions.

- Regular tracking of JIRA tickets and work with the developer team to resolve all the open issues within agreed TAT.

- Ensure constant monitoring and improvement of customer service parameter.

- Minimal scope creeps and changes post sign-off (# of bugs requiring additional CRs)

- # of UAT bugs

- Coordinate with regulators and ensure the product enhancements are in line with the regulatory guidelines

- Documentation quality and speed (Detailed & Exhaustive

- Managing a team of project Managers and business analysts.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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