Lead Business Development Manager - FMCG - Marketplace

Lead BDM FMCG - Reliance JioMart Marketplace

Job Description

JioMart, a part of Reliance Retail is in search of a dynamic and passionate Lead - Business Development (Leadership role) to join our Marketplace team and help us continue our tradition of unparalleled customer satisfaction. Reporting into the Head - Marketplace this is a role responsible for managing business growth for JioMart's Seller Partners and will be responsible of managing team of professionals.

In capacity of Lead - Business Development, the candidate will be directly responsible for managing seller partner relationships for the specific category and driving a team of business development managers to achieve set goals . The ideal candidate should be high on leadership & people management, strategic thinking, initiatives, attention to detail, quick learner, ability to manage internal and external relationships, work with cross-functional team. This is an ideal position for a smart, motivated leader who is passionate about delivering strategic value and work in a high powered, collaborative environment. You'll look to ace your core responsibilities while taking on new projects that move JioMart and your career forward.

Job Purpose:-

- To own the end to end category business goals & associated team

- To owner the overall partner experience and business value generation

- Build and maintain key relationships, develop and manage opportunities directly and with partners

- Develop, implement and iterate data, processes, mechanisms and guardrails to improve the sales partner experience

- Understand and operationalise the key business levers to drive business growth.

Accountabilities:

Seller Partner Support and Business Growth Management

- Owns all facets of the account management process for large, complex strategic accounts

- Identify, action and/or provide guidance on how to improve business input metrics that drive growth and improve end customer experience, in collaboration with other support teams.

- Ensure high service standards to significantly improve Sales Partner experience

SellerPartner Relationship Management:

- Build strong relationships with Seller Partners across the portfolio

- Proactively build joint business plan action items and act as a point of escalation for outstanding issues, questions, and concerns

- Monitor Sales Partner satisfaction survey results to analyse feedback trends.

- Establish improvement plans and manage expectations with along with internal stakeholders

People Management:

- To drive company leadership's vision & mission within the team

- To select & hire right fit for Marketplace with strong focus on increasing the overall competency within the team

- To induct & train new team members & drive best practices within the team to continuously improve team performance

- Keep the employees motivated through seamless formal communication and engagement

- Monitor the productivity and give direct and constructive feedback to the team

Process Excellence:

- Collaborate with other internal departments to support the improvement of tools and processes to enhance the Business Partner experience and drive productivity for Business Development Managers.

- Identify, quantify, and define feature enhancements and new products to improve our service offerings based on customer feedback, data analysis, and feature gaps with competitive products.

Knowledge, Skill and Experience:

- Education: MBA/Post Graduate from a Tier-1 B-School

- Industry Experience: 7+ years

- Experience in the similar role - Min. 3 year with a leading ecommerce organization having a marketplace model

- Team Size: 15-20 resources, depending upon the business volume

Preferable Traits:-

- Business Acumen: - Should have comprehensive understanding of the drivers of growth, profitability, competition, and cash flow.

- Analytics: - Should be strong in analytics setting a high bar on data backed decision making.

- Customer Service: - Anticipates and meets the needs of both internal and external customers in defined time, delivers high-quality services, committed to continuous improvement.

- Negotiation/Influence:- Sell own ideas and agenda (based on logic / data) by linking them to the needs and goals of others, Anticipate responses of others when choosing the approach to take.

- Persuasion: - Remain professional in difficult situations; demonstrate empathy to understand the feelings and actions of others; and give difficult messages in a way that limits misunderstanding and promotes acceptance.