About Company :

Our Client is a first of its kind end to end solution from Warehouse to Consumer, powered by industry leading solutions :

- The world's largest multi-tenant distribution management system

- Cloud first, multi principle sales force automation with built in collaboration capabilities

- API ready B2B ordering and tele-calling ready app

- Data analytics and machine learning for business, risk and supply chain

- Software agnostic retail integration with loyalty and hyperlocal ordering capability

The Client's team is an amalgamation of a distribution tech leader with 20 years+ experience in RTM, and used by 30K+ distributors across the world and a high energy retail aggregation and data analytics start-up. We have a strong business team led by Unilever sales and IT veterans, backed by tech teams with cutting edge platform and data experience. We currently partner 40+ FMCG companies, being a market leader in the space in South Asia, and backed by marquee investors.

Job Overview :

- This is an account management role where you would be contributing to the company's growth objectives in India and in global markets. You would be responsible for developing new business opportunities with existing accounts by positioning and cross-selling the company's offering to the customers. 

- We have a suite of products and services covering end to end solutions from warehouse to consumer, and you would be responsible for customer's solution discovery by being their consultative partner in their journey. You will also be responsible for the Account Managers in the org and lead them to build a strong Account Management team thereby influencing Customer Satisfaction.

Responsibilities :

- Define and build a structured team and processes to support account management for the company

- Drive management reporting and CRM processes to ensure account forecast is accurate

- Identify new opportunities in their account portfolio to enable deeper inroads into the accounts

- Monitoring the client's contracts and renewals, explaining costs, and negotiating new terms if necessary

- Liaise with delivery teams to ensure the customer's needs are translated into the final deliveries

Skill required :

- Building relationships with customer teams across various departments and functions, thereby having a pulse of the client org.

- Excellent communicators with a commitment to client satisfaction

- Understanding of client challenges and supporting them with propositions that result in a Win-Win partnership model

- A minimum of 10 years of experience in Account Management and at least 5+ years of team management and leadership experience in a SaaS/ Technology products organization

- Passion for using technology to build solutions is required.

- Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative and fast-paced environment.

- Proven record of scaling account revenue in India and/or in other global markets

- Strong in driving SaaS matrix. Growth in Monthly Run Rate (MRR); Driven Customer Retention

- Mentoring junior members to realize overall success of the team

Location : Mumbai, India

Travel : Required - 25-50% of the time

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