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28/09 HR
HR at ViralBrand Services LLP

Views:3743 Applications:450 Rec. Actions:Recruiter Actions:81

Last Mile Manager - Supply Chain Management - eCommerce (4-10 yrs)

Gurgaon/Gurugram Job Code: 748863

(Sr Level) Last Mile Manager SCM - 6 Days Working - Gurgaon - E-commerce experience is a must

Job Description:

- Timely Delivery of orders

- Work towards customer experience enhancement

- Delivery as per committed schedule to increase customer experience ( Reduce Wait Time)

- Minimizing RTO

- Understanding and defining the last mile and reverse logistics Goals & KPIs

- Vendor Development/ Alternate Vendor / New Initiative in the Industry

- Regular Vendor Evaluation ( Cost/Service(delivery TAT)/Reach/RTO/Response on Query/ Intransit DSP)

- Cost Reduction - Benchmarking and regular Negotiations to reduce overall Distribution call

- Cost Reduction - Benchmarking and Regular Negotiation to reduce overall Reverse pick up the cost

- Reduction of Overall TAT of Reverse Logistics from the time reverse pick up Request is raised to pick and finally deliver

- Team Management ( Duty Roster, shift Planning, leave Management)

- Process Adherence

- COD reconciliation ( Follow up and Timely Receiving of same in our Account)

- Follow up with Internal Stakeholders (FC Manager/ Customer Service)

- Adroit analysis on issues impacting deliverables and work with respective teams to resolve it.

- Provide weekly analysis on Last mile performance and analyze the reasons for any inconsistency.

- Should be able to make decisions on process & systems with approval and consent of the reporting managers

- Ability to utilize exceptional problem solving and communication skills to influence business and technical audiences

Women-friendly workplace:

Maternity and Paternity Benefits

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