05/02 Amita
Consultant at Talks About People HR Solutions

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Last Mile Delivery Lead - AgriTech Firm (8-14 yrs)

Pune Job Code: 661560

Opening for Last Mile Operation lead with Agritech Company.

This position will be handling Last mile operation vertical.

Primary responsibility to manage and coordinate a team of 100+ (and growing fast) Delivery Partners across 3 States

Key to success in the role -

- Manage Delivery partner readiness through onboarding, training and audit processes and ensure they are set up to scale & succeed.

- Partner with cross-functional stakeholders to drive a culture of professional delivery service and thereby enhancing the customer experience

- Liaising with multiple teams, such as Finance & Customer Service, and HO for smooth operations

- Develop procedures and KPI to monitor last mile performances, in terms Customer satisfaction, turnaround time and cost to achieve business targets

- Setting up & executing robust processes to administer the delivery of orders in line with compliance.

- Data recording, maintenance and analysis to Management from time to time.

Skills & requirements:

- 8-10 years  experience in high volume operational setup, preferably in consumer businesses (eCommerce, Logistics). Startup experience will be a bonus.

- Engineering with full-time MBA would be preferred. (MBA from top or Tier 2 institute would be an added advantage).

- Should have handled geographically dispersed teams

- Excellent management, communication, analytical and reporting skills.

- Problem Solving and handling stressful and complicated situations

- Leadership and Team Management skills

- Ready to travel extensively

Women-friendly workplace:

Maternity and Paternity Benefits

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