LafargeHolcim - Head - Infrastructure & Operation

About Company

LafargeHolcim Ltd is a French-Swiss multinational company that manufactures building materials. It has a presence in around 70 countries, and employs around 72,000 employees. LafargeHolcim operates four businesses segments: Cement, Aggregates and Ready-Mix Concrete as well as Solutions & Products, which includes precast concrete, asphalt, mortar and building solutions.

LafargeHolcim was formed by the merger on 10 July 2015, of cement companies Lafarge and Holcim, which had combined sales of CHF 26.7 billion in 2019. In the 2020 Forbes Global 2000, LafargeHolcim was ranked as the 280th -largest public company in the world.

LafargeHolcim In India

In India Lafarge Holcim operates through its subsidiaries ACC Limited & Ambuja Cement Limited.

LafargeHolcims Global Digital Hub (GDH) team has the charter to build competitive edge to the business by proactively building world class high quality innovative IT, Digital, Analytics and Business Process Improvement solutions/Services for APAC Region with focus on Operating Companies (OpCos) e.g. ACC, Ambuja in India, Australia & New Zealand, Philippines and Bangladesh.

Experience : 15- 19 Years

Job Location : Airoli, Navi Mumbai

Job Description as follows:

Roles and Responsibilities

The Head of I&O Edge, APAC is accountable for:

- Developing strong relationships with Key Business stakeholders from Operating Companies (OpCos) located in APAC and India in partnership with internal Global Digital Hub (GDH) Teams at Mumbai

- Establishing the I&O Edge organization based at GDH and associated processes to deliver a dynamic, product-oriented, end-to-end infrastructure service that works hand-in-hand with the Global Digital Hub to satisfy the evolving needs of the LH business.

- Delivering new IT service management (ITSM) capabilities to the organization as it evolves.

- Guaranteeing the quality of I&O delivered services through the APAC scope, according to Operational Level Agreements (OLAs) committed through the Service Catalog, in a standardized and optimized manner.

- Provide vision and direction to drive empowered team members to deliver at pace with high-quality outputs and continuous improvement.

- Ensure exploration, experimentation, adoption and implementation of relevant technologies that are aligned with business strategic objectives.

- Managing services and products in accordance with LafargeHolcim compliance standards and policies.

- Managing 3rd Party partners required to deliver quality IT services at reasonable cost

- Collaboration across multiple time zones and cultures, and with various types of stakeholders.

MAIN ACTIVITIES / RESPONSIBILITIES :

- Manage close relationships with the Global Digital Hub leadership team to ensure alignment of vision, strategy and expectations at the regional level.

- Encourage cross-functional collaboration within product teams and empower engineers to make decisions that drive high quality results and rapid achievement of business goals.

- Collaborate continuously with the I&O Global and Practice functions to increase simplicity, remove grey areas, and enable teams to deliver with minimized hand-off points.

Drive service improvements :

- Drive fiscal success with a strong focus on Cost Optimization by removing wastages and implementing quality, innovative & frugal solutions

- Encourage learning through experimentation and provide opportunities for growth both within and across disciplines.

- Encourage movement between roles to challenge the status quo and drive diversity in solutions and services.

- Deliver services to a diverse stakeholder group across different IT teams and countries

- Leverage a continuously growing and diverse set of technologies to ensure continuous improvement and an increasing pace of delivery.

Specific work experience:

- Strong IT management experience in an international context and with demonstrated success integrating new technologies and methodologies into a large organization.

- Experience managing offshore outsourcing organizations.

- Experience in global program roll-out.

- Experience managing complex, multi-year and international projects.

- Experience in budget management with a strong focus on cost control.

- Knowledge of and experience in working with procurement negotiating with vendors and service providers by providing key levers and requirements.

- Experience managing a data center that provides extended support for essential services to different regional business customers.

- At least 15 years of experience in the domain.

- Experience in Manufacturing, FMCG, Engineering companies will be advantageous

Technical / functional skills:

- Strategic vision about Operations in an IT organization.

- Financial Management, budget Control, and Cost optimization

- Broad range of understanding of enterprise Cloud infrastructure (IaaS and PaaS) and associated technologies.

- Broad range of understanding of Networking and SD WAN

- Broad range of understanding of ITIL, ITSM and industry best practices.

- Working knowledge of Agile / DevOps

- Broad range of understanding of ITIL, ITSM and industry best practices.

- Ability to understand and deliver infrastructure services which are provided on a 24x7x365 basis.