Kotak Life Insurance - Senior Manager - Operations (5-10 yrs)
Qualification : MBA Full Time
Minimum : 5 yrs of Exp
Purpose of the Job :
Overview the below mentioned key functions of CPC.
- New Business Rework & Refund Unit
- Handle the following area's for the above mentioned functions of CPC
- Handle all New Business related matters of the Company. In brief the below critical New Business areas which needs to be handled
- ETE handling of New Business Rework- vendor-other departments-new business.
- All Proposal Payouts (Like customer not taken up case, Company not taken up cases.)
- Requirement processing (requirement raised at company level, requirement received from the customer)
- Managing New Business helpdesk for sales & branches with quick & quality response
- Internal Risk & Quality Team
- Handle all Legal and Compliance matters for all New Business matters and ensure zero non-compliance.
- Handle all Financial, Process and Compliance Risk of the Department
- Ensure completion of all projects as per the Project timelines and ensure the quality of the projects undertaken.
- Drive Process improvements on a continual basis.
- Preparation the budgets for all the Departments.
- Ensure the department cost is within budget
Additional Duties :
- Ensuring smooth processing of New Business Activities and achieving the agreed TAT and SLA with Sales.
- Handling New business Rework for the company- vendor-other departments-new business.
- All Proposal Payouts (Like customer not taken up case, Company not taken up cases.
- Requirement processing (requirement raised at company level, requirement received from the customer)
- Managing New Business helpdesk for sales & branches with quick & quality response
- Driving quality in all in order to improve company level rework.
- Ensure all activities are done within the prescribed IRDA TAT and as per the prescribed IRDA regulations
- Handle the rework refund team of 15 Members and 5 off roll team members.
- Drive reduction of Stale Cheques at Company Level.
- Reduce the per policy cost of NB processing.
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