&nbsp;Excellent Customer Service, Business Processing at Branches, driving change management ( w.r.t. processes and strategies), adherence to Audit and Compliance, attaining and maintaining high NPS Score for the function and revenue generation. Role &amp; Responsibility : - To recruit, train, lead, manage and motivate a team of operations executives at the branches ensuring adherence to audit, Compliance &amp; Risk management in line with established internal policies and external regulations. - To ensure committed service delivery to internal as well as external customers and create customer delight. - To Support attaining industry leadership by running the most efficient operating model with cross functional coordination and achieve economies of scale for regional operations - To drive regional competition in terms of TAT, retention, persistency, quality and deliver on regional service indicators and also benchmark levels across competition. - To Identify training needs and ensure that all the members get refresher trainings as per department norms &amp; ensure adequate staffing, deployment and utilization of resources at each Branches - To manage exception and escalation handling &amp; Relationship management within the department and with cross functional teams Job Location: Mumbai Eligibility Criteria: - CA/MBA - 5-7 years of experience in managing regional operations into life insurance industry Other skill set: - Strong analytical and problem solving skill - Ability to interact with Sales and vendor to ensure achievement of objectives - Ability to multi-task within timelines

Mumbai

 Kotak - Branch Operations Head/Regional Operations Controller - West Zone - Kotak Life 

 Kotak - Branch Operations Head/Regional Operations Controller - West Zone - Kotak Life  ,Job Description for  Kotak - Branch Operations Head/Regional Operations Controller - West Zone - Kotak Life  in Kotak Life Insurance in  Mumbai for (5-12) years of experience. Apply Now!

Job Description for  Kotak - Branch Operations Head/Regional Operations Controller - West Zone - Kotak Life  in Kotak Life Insurance in  Mumbai for (5-12) years of experience. Apply Now!