Team HR at Kogta Finance Limited
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Kogta Financial - National Collection Manager - MSME (15-20 yrs)
- Develop processes & procedures to control delinquencies & NPAs.
- Build and develop measurement standards to improve performance and operational effectiveness of the collections team.
- Ensure appropriate and timely legal action on delinquent cases.
- Read and review portfolios with respective collection managers and provide constructive feedback of the portfolio and recommendation for improvement in sourcing .
- Take initiative to assure that corrective action is completed including personal visit of high POS cases in default.
- Systematically identify area / activities whether the chances of having delinquencies is likely to be high and issue suitable actionable accordingly.
- Ensuring speedy resolution of queries and grievances to maximize satisfaction levels; maintaining excellent relations with all the departments to ensure collective efforts towards maintaining portfolio at its best.
- Optimize team productivity by effectively managing the team of collections managers to ensure time & cost-effective actions in appropriate cases.
- Ensure compliance to all Audit / Regulatory institutes as well as policies and procedures of the company.
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