Kimberly Clark - Manager - Logistics

Position Summary:

Accountability for customer service and cost achievement through the management of both in house and 3rd party distribution operations. Directs and manages all aspect of Logistics and Customer Service for KCP India business. The position leads the function of Order fulfillment including Customer Service & Collaboration, Physical Distribution as well as Imports. The Role supports the KCP South Asia Cluster Supply Chain Leader leading the India Cost to serve plans. The incumbent continuously improves Process, System and People capability to support both Logistics efficiency and Customer experience.

Cluster: South Asia

Business Type: B2B

Direct Reports: Logistics and Customer Service Team

Reports To: Head Supply Chain - Kimberly Clark Professional India

Accountabilities:

- Ensure the delivery of outstanding customer service at minimum "cost to serve" by:

- Setting and monitoring achievement of service and cost KPIs

- Ensuring a suitable distribution network is defined and network is optimized

- Structured approach towards continuous improvement

- Monitoring and managing Safety, Health and Environment, Quality regulations and Best Practices

- By solving occurring logistics issues

- Proper and Efficient management of labor resources in the Distribution

- By ensuring that legal obligations are met

- Lead Physical Order Fulfillment network for the India optimizing Distribution Cost/NS, ensuring Delivery, Quality and Safety & Sustainable Development performance per annual objective (including Zero accident).

- Lead all Customer Facing Supply Chain (CFSC) interactions with customers, driving value for both KCP and our customers. Develop & optimize Customer Care activities including Customer Order treatment, Optimizing Service & Delivery, Complaint & Return Management, Customer logistics Data Governance and all activities elevating Supply Chain Customer Experience for India.

- Ensure outstanding delivery service on Import and Export Operations at a minimum cost whilst maximizing Sustainability, Safety and Security

- Maintain knowledge, proficiency level, training and motivating the team, developing a high performing team culture.

- Lead the improvement plan for the Logistics KPIs: Service (OTIF & Fill Rate ,Quality, Customer Experience (Customer Care KPIs), Cost (ECS, Distribution Cost/NSV)

- Define annually the Logistics budget and track budget vs actual on monthly basis to ensure delivery as per plan. Define Service Level Agreement (SLA) for partners and Ensuring Business continuity through Operations Contingency planning

Education & Experience:

- Bachelor's degree with Masters / MBA in Supply Chain (Preferred)

- 8+ years of Customer Service and Fulfilment/ Distribution Management experience

- Team Leadership (Must have) and successful Cross functional Operational interaction/experience

- Experience of managing Vendors/ Business partners

- Managing & successfully influencing stakeholder relationships

- Effective communication and presentation skills, drive for results and develop people

- SAP or any similar ERP

- Microsoft Excel- intermediate/advanced level and PowerPoint skills

Functional Knowledge

- Warehousing (Materials Fulfillment) and Transport Management processes, tools, systems, and related Best Practices

- P2P process best practices e.g., tendering, contract negotiations and contract management

- Safety, Health and Environment, Quality principles, regulations and Best Practices

- Legal Framework for transport and warehousing operations

- The end-to-end Order-to-Cash process

- Budget management and cost analysis (cost drivers).

- Costs within the Supply Chain (incl. Distribution Allowances)

- Evaluation and management of investment requirements

- Customer's network, customer satisfaction, customer requirements and customer's collaboration processes - Innovation/Renovation,

- Desirable knowledge of LEAN concepts and tools

Skill Set:

- Leadership by influence with business partners in a matrix international organization.

- Coach and Develop team to enable results

- Customer-oriented spirit and attitude and Customer facing experience

- Self-motivated, strong compliance mind-set and risk management

- Analytical skills, Good communication skills and coordination capability

- English language capability in writing, reading and speaking

- Strong initiative skills driving continuous improvement in a team environment