Operations Head at Khati Solutions Pvt. Ltd.
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Khati - Lead - Demand & Growth Strategy (3-5 yrs)
Job description :
Responsibilities and Duties :
- End to End Responsible for leading demand centric strategies for the company
- Own the retention metrics and make it the best for the industry
- Set up the foundation to execute the customer engaging campaigns using data, analytics, tools / platforms
- Work with cross functional team eg Product, Operations, Launch etc to execute the plan
- Link the retention and usage metrics to customer acquisition strategy
- Coordination with Business Analytics team to identify key consumer trends, identify gaps and generate action points
- Responsible for designing engaging rider side offers and discounts as per cluster type, existing demand size and key consumer trends
- Coordination with ground operations team to seamlessly land all demand side initiatives on ground
- Work closely with Product and Tech team to add impactful rider side features into the product
- Hawk Eye view on rider engagement on App, Cashless transactions and subscription sale growth. Strategize initiatives to increase comprehensive online penetration parameters.
- Aptitude with strong analytical skills is very essential. Ability to observe data analytically and make quality operational decisions
- Work closely with multi-functional team; stakeholder management with other teams.
Characteristics and Qualifications :
- Must be creative and enjoy working in within a small entrepreneurial environment that is mission driven, results driven and community oriented
- High capability to handle data to understand user behaviour and come up with useful insights
- Strong & relevant educational background. Tier 1/2 MBA / Engineering preferred.
- 3+ years of strong and relevant experience
- Prior Experience in Mobility/ Logistics would be preferred