Key Accounts Manager - QSR

Account management

- Responsible for managing relationships with large, complex, and strategically important QSR customers.

- Develop a trustworthy relationship with all major QSR customers to ensure the continuity of business

- Have a good and thorough understanding and knowledge of the commercial and technical aspects of products and services being offered and be able to negotiate effectively

- Serve as the link of communication between key customers and internal teams

- Ensure the correct products and services are delivered to customers in a timely manner Resolve any issues and problems faced by customers and deal with complaints to maintain trust

- Keep a constant track of current business vs. total business potential of such accounts

New Product development and menu enhancement

- Acquire a thorough understanding of key customer needs and requirements

- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives

- Closely work with the internal NPD team and other stakeholders to ensure these opportunities are actioned and go live in a timely manner

Acquiring New Accounts

- Keep a close tab on new opportunities in the QSR segment

- Constantly gather market intelligence and develop strategies to on-board new QSR customers

Please note: Candidates having an experience in QSR /B2B and from the Food industry will be preferred