Recruiter at OnCall HR & IT Services
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Key Accounts Manager - Logistics (10-20 yrs)
Responsible for the complete account business and its P&L . Work closely with Sales to ensure the additional business and Ops for Operational KPI are achieved.
Key Tasks:
1. Business growth of the account - Get into at least 50% of the opportunity
2. Analysis, Review, and follow-up - Account Performance Parameters
3. Monthly / Qtrly QBR
4. Complete Account Mapping - Existing and Potential Business
5. Ensure Agreement and Its time renewal
6. P&L review of the account and bring in necessary correction as desired
7. Monthly / Qtrly NDC
Account Management (60%)
- Development of existing account - to grow the revenue
- Retention of customer & Increase the volume of business (Share of Wallet) from the existing customers
- Gather detailed customer data to be aware of the customers activity
- Know the detailed decision-making cycle of the customer
- Should be updated on any customer related information changes that occurs within that organization
- P&L responsibility of the account
- Monthly/Qtrly NDC
Account Renewals (20%)
- Review performance of the services along with customer as part of offering in QBR/MBR process
- Identify ongoing service issues and provide solutions to the customer in co-ordination with Customer Service, Operations, Sales and General Management.
DSO & Collectionv(20%)
- Review performance on Collection & DSO
- Responsible to work closely with Accounts Receivable team for collections.
Relevant Experience
Minimum: MBA/ Master's degree or equivalent
- Minimum 10-15 years of overall experience in Key Accounts /Sales
- Minimum 4-5 years of experience in a 3Pl / Contract Logistics Retail/FMCG/PHARMA/FMCD Verticals
- Proven record of superior sales/ business development performance
- Result orientation with strong analytical capabilities
- Strong understanding of key financial/ business metrics
- Willingness to run through walls to accomplish a goal
- Ability to multitask as well as succeed in a rapidly changing environment
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