Key Account Manager - Payment Business

The role will entail developing in-depth understanding of Key Accounts of different industry verticals - F&B, Hospitality, FMCG, FMCD, Healthcare, Wellness, Lifestyle, etc. The incumbent will be responsible for not only adding new key accounts to our network, but also to nurture and grow them and also ensure an increase of market share of Company in the offline business. In addition, the incumbent will be expected to generate revenue through multiple products launched as we move forward in our journey.

Reporting Matrix : The role will report to the Regional Manager.

Responsibilities :

- Business Growth : Key Account Manager (KAM) will be responsible for driving renewals of our merchants and ensuring that they derive maximum value from the use of Company. To achieve this the account manager will interact regularly with the merchants and maintain a strong relationship and drive improvements to the merchant's usage of Company and drives adoption of new features that help merchants. The KAM must use their acumen and understanding of Indian retail ecosystem to come up with holistic solutions for the key accounts.

- Account Management : Onboarding merchants on the platform is the first stage of a long-term relationship between Company and the account. The strength of these relationships, combined with our technology based solutions, will eventually determine the success of Company in each market in terms of market share and revenue. The KAM's task is to develop a deep understanding and relationship with each account that any competitor finds it an uphill task to onboard the merchant account.

- Map Competition : To be able to take timely action, it is imperative that we monitor the market and be informed of competition's initiatives. This will ensure that appropriate response strategies are being formulated and implemented. The KAM must benchmark competition, share best practices internally and ensure that Company always stays one step ahead in the market.

Requirements :

- MBA from Tier 1/2 campus with good academic record

- Proven working experience of 3-5 years in sales/business development with at-least 1 year in modern trade/ Key account management

- Excellent communication and influencing skills

- Exposure to the start up environment is an added advantage.

- Problem solving abilities with strong bias for impact

- Strong ethics and discretion while dealing with customers

- Drive for result, able to demonstrate/quantify success relative established targets and metrics

- Ability to prioritize among competing tasks

- Keen attention to detail and adherence to deadlines

Candidates having experience in handling SME customers can be a good fit here.