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Recruiter at Sapwood Ventures
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Key Account Manager - Online Retail Industry (6-10 yrs)
1. Function: Account Manager, Retail vertical (online retail BPO services)
2. Role Summary: To ensure effective and efficient client management and communications thereby ensuring revenue growth
3. Location: Andheri, Mumbai
4. Compensation: Market competitive
5. Qualification: Graduate
6. Experience: 6 to 10 years
7. Functional Responsibilities:
- Communicating with clients to ensure that all of their needs are understood and addressed
- Building strong client relationships to maintain old business and acquire new business/customers through networking
- Collaborating with various internal departments to ensure that they fulfill all customer requests
- Resolving complaints and keeping track of all processes that pertain to the client projects
- Acting as the client representative to ensure that their demands are met with a focus on improving the customer experience
- Collecting and analyzing data concerning clients changing needs
8. Personal Attributes/Skills:
- Problem-solving skills to help resolve customer complaints or needs
- Excellent verbal and written communication skills to communicate with clients
- Up-to-date understanding of the industry trends
- Strong customer service and interpersonal skills for dealing with different types of customers and clients
- Exceptional analytical skills for analyzing client data
- Time management and multitasking skills in order to handle multiple tasks and clients at once
- Advanced motivational and negotiation skills
- Strong organizational skills and attention to detail
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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